two women reading from a shared bookCalifornia Library Literacy Services are planned, implemented, and evaluated using a learner-centered framework titled Roles and Goals. The framework helps staff and volunteers:

  • Identify the goals that learners want to accomplish with their improved literacy skills.
  • Deliver learner-centered instruction that is tailored to learners’ goals and aspirations.
  • Track, acknowledge, and celebrate progress.
  • Evaluate the impact of the library literacy program.

Goal-setting empowers learners. It helps learners reflect on what brought them to the program, define what they want to work on, take ownership of their instruction, stay focused on what’s important to them, stay motivated, and build self-confidence.

The Roles and Goals framework is grounded in the belief that literacy “involves listening, speaking, reading, writing, numeracy and using everyday technology to communicate information,”¹ and that literacy is “understanding, evaluating, using and engaging with written text to participate in society, to achieve one’s goals and to develop one’s knowledge and potential.”²

Goal-setting within the framework helps learners achieve success in their major life roles as community members, workers, family members, and lifelong learners.



Please note: literacy program coordinators on the Curriculum Development Team are in the process of creating curriculum to support tutoring pairs as they work toward the following outcomes. You will see more and more lesson plans to explore as the team completes them. If you would like to join the Curriculum Development Team, please contact us.

Lifelong Learner Outcomes:

  • Learn the alphabet, letters, and sounds
  • Learn math skills
  • Read a book
  • Read a more difficult book
  • Read news or a magazine
  • Write a note, message, or text
  • Write a letter, poem, story, or essay
  • Fill out a form or application
  • Use new technology skills
  • Use the library
  • Get a diploma

Worker Outcomes:

  • Search for a job
  • Apply for a job
  • Interview for a job
  • Get a job or a better job
  • Perform current job tasks better
  • Use work related technology
  • Read work-related material
  • Write work-related material
  • Obtain a license or certificate

Home and Family Member Outcomes:

  • Share a book with a family member
  • Take a family member to a library program
  • Help a family member with homework and studying
  • Read a medicine label
  • Pay my bills
  • Access help with family legal documents
  • Communicate effectively with educators
  • Communicate effectively with medical professionals
  • Communicate effectively with family members
  • Navigate systems and services

Community Member and Citizen Outcomes:

  • Access community resources
  • Get involved in the community
  • Speak to others about the library literacy program
  • Get a driver license
  • Become a citizen
  • Prepare to vote
  • Vote